Masar Rahlati
Frequently asked questions
How do I request a service?
Pick a service, fill in the form, and click "Send request." You get a request number instantly and track it from your dashboard.
When will I get a quote?
Within 24 hours of your request being complete.
Are prices fixed?
No. We prepare a tailored quote with clear line items, and you don't pay before accepting it.
How do I pay?
Once you accept the quote, we send bank details for a full transfer, then you upload the receipt. Online payment is coming soon.
Do you guarantee visa approval?
No. The decision rests solely with the embassy. Our role is preparing and reviewing your file.
How do you protect my documents?
Encrypted storage, access only via temporary links, and automatic deletion 90 days after your request closes.
Do I need an account?
You can submit as a guest — an account is created for you, with a code sent to your email.
Which countries do you cover?
Any country, with a focus on Schengen, the US, Japan, Canada and the UK.
How do I cancel my request?
Before work begins: full refund. After: our refund policy applies.